Term & Conditions

Ordering
  1. All orders are to be made through our website.
  2. Orders will not be shipped until payments have been cleared.
  3. Please allow 48 hours for your order to be shipped. Orders will be shipped during weekdays only (except for Queensland public holidays).
  4. All prices are in Australian Dollars AUD.
 
 
Products
  1. Our products are not for human consumption and are for external use only.
  2. We recommend that you test our product on a small area of skin in case of sensitivity. Please read the ingredient list carefully.
  3. No not apply to broken skin or wounds.
  4. Returns - Please see our returns policy below.
Shipping
PLEASE NOTE: DUE TO COVID-19 RESTRICTIONS, YOUR PACKAGE MAY TAKE LONGER THAN USUAL TO ARRIVE. THANK YOU FOR YOUR PATIENCE.
 
Australia
Local Sunshine Coast delivery every Wednesday.  40km radius from Maroochydore.  Orders must be placed before 8 am Wednesday for that day's delivery.  Any local deliveries placed after that time will be delivered the following Wednesday.
We offer FREE standard shipping with Australia Post within Australia for all orders over $80.
For any orders under $80, a flat rate of $10 will be added for standard shipping within Australia.
 
Express Post within Australia $15
 
Please allow 48 hours (Mon-Fri) for all orders to be processed (except for QLD public holidays).
  
International
We offer International shipping to Canada, U.S.A. & the UK at this time. The receiver is responsible for all import duties & fees.
Due to COVID-19, we cannot guarantee when your international shipment will arrive.  We take no responsibility for any delays by carriers.
 
Payments
  1. We accept all major credit cards as well as Paypal & Afterpay for orders through our website.
  2. We do not accept Cheque payments.
  3. All orders will be sent once payment has been made via Credit/Debit card or Paypal option.
 
 
Returns
  1. Due to hygiene reasons, we cannot accept returns for change of mind.
  2. If your purchase is damaged or faulty, please contact us directly and we will work with you to get a replacement as soon as possible or offer a full refund. Please take photos of the faulty product and email us.
  3. All of our products are made with natural ingredients. Some people may experience reactions to these. We do not accept returns if this occurs. Please read the ingredient list carefully and always test products on a small area of your skin. If a reaction occurs, discontinue use.
 
 
Disclaimer
  1. By using this website, www.vesiolo.com.au, you accept Terms and Conditions as well as our Privacy Policy.
  2. We accept no responsibility for the misuse of any of our products. Definition of Misuse: when a person or persons uses a product in a dangerous or negligent manner and/or as what it is not intended for.
  3. Liability is limited to the value of the goods and does not include any losses including consequential losses.
  4. Compliance and all laws and regulations and intellectual property right and/or trademarks applying to the products are the responsibility of the user and any third party related to the user.
  5. Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products, and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.
  6. We may amend our policy from time to time or as required by law and this will be updated on our website. Refer to our website for updated details.